Trichology Patient Communication Policy

At Truly You Hair & Scalp Clinic, we understand that navigating hair loss and scalp concerns can bring up many questions. We are committed to ensuring that every patient receives thoughtful, personalized, and professional care.

To ensure your questions receive the appropriate attention and guidance, we do not address patient-specific clinical inquiries via email, text message, or other digital messaging platforms.

This includes questions relating to hair and scalp disorders, diagnoses, trichoscopy findings, bloodwork, hair density, scalp symptoms and sensations, and treatment progress.

These questions are best addressed directly with your practitioner during your scheduled Hair & Scalp Analysis or follow-up appointment. Alternatively, patients may book a dedicated phone or Zoom consultation for $50 + HST.

Immediate Concerns or Possible Adverse Reactions 

Your health and safety are our priority. If you believe you are experiencing an adverse reaction to a treatment or product, including swelling, excessive pain, redness, bleeding, or other concerning symptoms, please do not hesitate to contact us directly. These concerns are an exception to our general digital communication policy and should be brought to our attention promptly.

Please contact our Clinic Manager, Krista, so our team can assess your concerns and advise on appropriate next steps:

• Email: [email protected]

• Phone: 905.821.1092

General Inquiries

Our team remains happy to assist with general inquiries, including appointment scheduling, pricing, product information, ingredients, and other administrative questions.

For these inquiries, please contact us at:

• Email: [email protected]

• Phone: 905.821.1092

Thank you for your understanding and cooperation. This policy helps us maintain clear communication, uphold our standards of care, and ensure that your clinical concerns receive the individualized attention they deserve.

Warmly,
The Truly You Hair & Scalp Clinic Team