1225 Queensway East, Unit #34, Mississauga, Ontario L4Y 0G4

Appointment Booking & Cancellation Policy

DEAR CLIENT

We strive to render excellent care to you and the rest of our clients. Your services and treatments are a priority for us. To ensure we provide you with the best care possible, we have a booking and cancellation policy that allows us to schedule appointments with respect for your time, the next client’s time, and your specialist’s time.

Our Policy Is As Follows

CONSULTATIONS

Our hair enhancement and CNC consultations are complimentary. We ask that you respect your specialist’s time by providing NO LATER THAN 24 HOURS NOTICE prior to your scheduled appointment if you need to cancel or change your appointment, and we’ll be happy to reschedule your consultation.   If a client misses an appointment without contacting us, it is considered a missed or “No Show” appointment.  Additionally, if a client is more than 20 minutes late for an appointment, it will be considered as a “No Show” appointment, and that appointment will be rescheduled.  In these cases, should you wish to reschedule your consultation, we reserve the right to charge a $50.00 re-booking fee.

An on-site consultation with a certified Trichologist is chargeable and we do take a $50 deposit to reserve your appointment. Note, we offer complimentary Trichology assessments virtually.

SERVICES

New clients that wish to schedule a hair replacement service will be charged a $50.00 non-refundable deposit at the time of your appointment booking. This deposit will be put towards your service.

For existing clients, we request that you provide NO LATER THAN 24 HOURS NOTICE prior to your scheduled appointment if you need to cancel or change your appointment, and we’ll be happy to reschedule.    If a client misses an appointment without contacting us, it is considered a missed or “No Show” appointment.  Additionally, if a client is more that 20 minutes late for an appointment, it will be considered as a “No Show” appointment, and that appointment will be rescheduled.  In these cases, should you wish to reschedule your appointment, we reserve the right to charge a $50.00 re-booking fee.

Please let us know if you have any questions regarding our cancellation policy and we will be happy to clarify our policy for you.

Before Your Appointment Reminders

For a Hair and Scalp Analysis with our Trichologist, please DO NOT wash your hair for 48 hours prior to your appointment. Also DO NOT apply cream, makeup, or sunscreen on your hairline.

For appointments with our Hair Enhancement Specialist, please wash your hair prior to your appointment. Clients must have clean hair while trying on hair enhancements.

Amalia Ruggiero
CEO
Truly You Hair and Scalp Clinic

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