Appointment Booking & Cancellation Policy
Our Policy Is As Follows
Our hair enhancement and CNC consultations are complimentary. We ask that you respect your specialist’s time by providing NO LATER THAN 24 HOURS NOTICE prior to your scheduled appointment if you need to cancel or change your appointment, and we’ll be happy to reschedule your consultation. If a client misses the consultation without contacting us, it is considered a missed or “No Show” appointment. Additionally, if a client is more than 20 minutes late for a consultation appointment, it will be considered as a “No Show” appointment, and that appointment will be rescheduled. In these cases, should you wish to reschedule your consultation, we reserve the right to charge a $50.00 re-booking fee.
An on-site consultation with a certified Trichologist is chargeable and we do take a $50 deposit to reserve your appointment.
New clients that wish to schedule a hair replacement service will be charged a $75.00 non-refundable deposit at the time of your appointment booking. This deposit will be put towards your service.
For existing clients, we request that you provide NO LATER THAN 24 HOURS NOTICE prior to your scheduled appointment if you need to cancel or change your appointment, and we’ll be happy to reschedule. If a client misses an appointment without contacting us, it is considered a missed or “No Show” appointment. In this case, should you wish to reschedule your appointment, we reserve the right to charge a $75 re-booking fee.
Please let us know if you have any questions regarding our cancellation policy and we will be happy to clarify our policy for you.
Before Your Appointment Reminders
For a Hair and Scalp Analysis with our Trichologist, please DO NOT wash your hair for 48 hours prior to your appointment. Also DO NOT apply cream, makeup, or sunscreen on your hairline.
For appointments with our Hair Enhancement Specialist, please wash your hair prior to your appointment. Clients must have clean hair while trying on hair enhancements.
Truly You Hair and Scalp Clinic